RemotevilleRemote Sr. Support Engineer Job in United States Frontline Education
Sr. Support Engineer Frontline Education
$ -
Customer SatisfactionCustomer ServiceCustomer SupportData ReportingData ReviewServer ConfigurationService-Level AgreementsStrategic Influence
Senior (5-8 years) - Expert (9+ years)
United States
Leading provider of school administration software for the #K12 education community.
995+ employees
EducationB2BSoftwareAnalytics
Open for applications
Role
Who you are
- Bachelor’s Degree in a related field required.
- Minimum of ten (10) years of relevant experience needed.
- Advanced SQL Server skills and IIS troubleshooting expertise necessary.
- Strong analytical and problem-solving skills essential.
- Ability to manage multiple client cases simultaneously with minimal supervision.
- Strong customer service and conflict resolution skills.
- Experience with CSV XML data Remote Desktop and VPN.
Desirables
- Windows Server Configuration
- Basic Web APIs Knowledge
What the job involves
- Independently handle Tier 4 technical escalations and customized support related to data migrations reporting ETL and system support.
- Provide customized support related to data integrations and complex product issues.
- Develop expertise in at least two solutions and act as a Subject Matter Expert within your suite.
- Troubleshoot and create complex data reports for clients.
- Partner with Product and Development teams on troubleshooting new feature rollouts and integration initiatives.
Company
Company mission
Frontline Education is dedicated to empowering educators by providing innovative school administration software. By connecting solutions for student management, business operations, and human capital management, it aims to enhance efficiency and productivity in school systems. With a focus on data-driven insights, Frontline partners with school districts to foster educator effectiveness and student success across the K-12 landscape.Company benefits
- Competitive compensation package
- 401k match
- ESPP
- Unlimited PTO
- Tuition reimbursement program
- Career advancement opportunities
Company values
- Empowerment
- Innovation
- Diversity
- Collaboration
- Servant Leadership