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Sr. Support Engineer
Skills
Customer SatisfactionCustomer ServiceCustomer SupportData ReportingData ReviewServer ConfigurationService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s Degree in a related field required.
- Minimum of ten (10) years of relevant experience needed.
- Advanced SQL Server skills and IIS troubleshooting expertise necessary.
- Strong analytical and problem-solving skills essential.
- Ability to manage multiple client cases simultaneously with minimal supervision.
- Strong customer service and conflict resolution skills.
- Experience with CSV XML data Remote Desktop and VPN.
Nice to have
- Windows Server Configuration
- Basic Web APIs Knowledge
Day to day
- Independently handle Tier 4 technical escalations and customized support related to data migrations reporting ETL and system support.
- Provide customized support related to data integrations and complex product issues.
- Develop expertise in at least two solutions and act as a Subject Matter Expert within your suite.
- Troubleshoot and create complex data reports for clients.
- Partner with Product and Development teams on troubleshooting new feature rollouts and integration initiatives.