Remote Sr Technical Product Manager - ServiceNow Job in Chicago, IL McDonald's

Who you are

What the job involves

• Responsible for the overall health of the ServiceNow and Jira platforms ensuring alignment with business strategy and platform governance
• Leading a platform support team that administers ServiceNow and Jira platforms
• Collaborating with teams to translate business needs into technical requirements and addressing critical issues in production
• Facilitating adoption of standards for highly available portable and fault-tolerant ITSM platform code
• Overseeing ITSM platform integration with other tools and platforms including ServiceNow Jira and PagerDuty
• Enhancing platform health for secure highly available and efficient systems
• Strategizing partnerships and planning reliable system capabilities with platform support teams
• Managing platform design configuration and ensuring alignment with platform design strategy
• Handling demand backlog prioritizing development activities with platform development team
• Mentoring junior technical product managers to refine their skills and capabilities