Remoteville

Remote Sr Technical Support Engineer Job in Colorado, United States Amplifire eLearning

Sr Technical Support Engineer Amplifire eLearning
$75000 - $95000
APIApplication SupportCustom ReportsCustomer ServiceLearning Management SystemsTroubleshooting
Senior (5-8 years) - 
ColoradoUnited States


Master faster, Retain longer, Perform better
75+ employees
EducationHealthcareSaaSLearning


Role


Who you are

  • Excellent customer service skills with the ability to communicate with both technical and non-technical individuals
  • Experience in an Sr. application support or a Sr. technical role
  • Advanced experience of API’s and standards such as REST SOAP OAuth
  • Expertise in searching troubleshooting and identifying user client and integration issues utilizing log analytics
  • Advanced proficiency in adhoc SQL query creation query optimization data analysis and reporting
  • Ability to troubleshoot difficult technical issues with ease and complexity
  • Knowledge of trends and developments in LMS technology browsers and data security/privacy



What the job involves

  • Identify resolve and document technical issues through debugging research and investigation
  • Provide Sr level support for our internal and external clients
  • Track and maintain support issues requests and defects through our Service Desk ticketing system
  • Identify troubleshoot triage escalate and resolve technical issues or concerns within Amplifire’s SaaS Application
  • Log complex customer issues and escalate as appropriate to Tier 3
  • Develop and maintain technical documentation knowledge articles and process documentation
  • Create and maintain custom reports and metrics
  • Utilize internal tools APIs SQL Log Analytics DevTools and Sr. level scripting to complete support issues and requests
  • Support the release management team with the understanding of the overall release management processes

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Company


Company mission

Amplifire is the leading adaptive eLearning platform built from discoveries in brain science. It detects and corrects knowledge gaps and misinformation to help people learn and perform at their highest potential. Their platform enables faster mastery, improved retention, and enhanced performance, serving healthcare, education, and Fortune 500 companies with patented learning algorithms and knowledge analytics.





Company values

  • Innovation
  • Learning
  • Performance
  • Accuracy
  • Outcome-driven



Company HQ

Boulder
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