RRemoteville
Stellar Cyber logoStellar Cyber

Sr. Technical Support Engineer

Skills
DevopsProtocolsData IntegrityDomain Name SystemEDRHypertext Transfer ProtocolIdentity And Access Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5+ years of experience in technical support systems engineering or security operations
  • Deep understanding of SIEM architectures and log pipelines
  • Strong knowledge of network protocols including TCP/IP DNS HTTP and Syslog
  • Hands-on Linux troubleshooting and performance tuning experience
  • Experience with log parsing and normalization using regex JSON CEF or LEEF
  • Cloud platform experience with AWS Azure or GCP
  • Security technology experience with firewalls IDS/IPS EDR and IAM
  • Strong troubleshooting skills across distributed systems
  • Experience supporting enterprise or MSSP customers
  • Background in SOC operations or incident response

Nice to have

  • Customer-focused
  • Calm under pressure
  • Collaborative
  • Detail-oriented
  • Proactive

Day to day

  • Act as the primary escalation point for critical and high-impact customer issues in the US and LATAM regions.
  • Lead hands-on troubleshooting for complex break-fix scenarios across SIEM pipelines log ingestion parsing normalization and data integrity.
  • Engage directly with customers during Severity 1 incidents provide clear status updates and drive incident resolution calls.
  • Collaborate with Engineering Product DevOps and SOC teams to improve supportability release readiness and customer outcomes.