RemotevilleRemote Staff Data Scientist Job in United States Gladly
Staff Data Scientist Gladly
$156000 - $215000
Data InterpretationJupyter
Expert (9+ years) -
United States
Radically personal customer service software.
205+ employees
SoftwareAICustomer serviceSaaS
Role
Who you are
What the job involves
- Collaborate with various Gladly teams and stakeholders to build a deep understanding of our business our customers and the problems they face
- Work closely with our product leadership to influence product roadmap and strategy driving collaborative discussions based on quantitative insights
- Design and perform analyses or experiments to deepen our understanding of customers uncover product improvement opportunities provide actionable recommendations and drive product decisions
- Develop novel algorithms to improve customer service automation and Hero efficiency working on problems from conception through design prototyping and shipping production features
- Provide guidance to other teams about the best practices for gaining insight into product behavior and experimentation to improve product effectiveness
- Provide mentorship to other data scientists through code and research reviews documentation technical guidance and pairing
Company
Company mission
Gladly is on a mission to redefine customer service by placing the customer at the center of the experience. With a powerful AI-driven platform, Gladly empowers brands to deliver personalized support across various channels, fostering lifelong relationships and irrational loyalty. Our vision is to create a world where customer service is a seamless, positive interaction that prioritizes the human experience over traditional ticketing systems.Company values
- Customer-centric
- Empowerment
- Transparency
- Collaboration
- Innovation
- Diversity