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Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record. We bring together everything you know about your customers and every interaction you’ve shared — across channels, both agent-led and AI-driven — into one continuous, lifelong conversation, resulting in more personal experiences and empowered support teams. Gladly was founded with the vision of a happier world where customers are back at the center of customer service. Today, Gladly is proud to call over 300 of the world’s most loved brands customers, including Nordstrom, Warby Parker, Crate & Barrel, Ralph Lauren, Tory Burch, Rothy’s, and more. For more on how we’re creating irrational loyalty for these brands and more, visit https://www.gladly.com/Software
AI
Customer service
SaaS
Overview
Company Mission
Gladly is on a mission to redefine customer service by placing the customer at the center of the experience. With a powerful AI-driven platform, Gladly empowers brands to deliver personalized support across various channels, fostering lifelong relationships and irrational loyalty. Our vision is to create a world where customer service is a seamless, positive interaction that prioritizes the human experience over traditional ticketing systems.Employees206
Hq LocationSan Francisco
Company values
- Customer-centric
- Empowerment
- Transparency
- Collaboration
- Innovation
- Diversity
Gladly currently has 2 jobs on Remoteville
We sync with Gladly's jobs every 6 hours, so check again soon!Recent Jobs
Remote Staff Data Scientist, United States- Collaborate with various Gladly teams and stakeholders to build a deep understanding of our business our customers and the problems they face. Work closely wi...
Remote Senior Product Designer, United States- Collaborating with product management engineering and design peers. Crafting running and synthesizing user research sessions. Creating prototypes flows and m...