Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health

Designed to treat you better. A 2024 Most Innovative Company by Fast Company.

Included Health is building an AI-native Care Platform that helps clinicians and care teams deliver higher-quality care with less administrative burden. We are looking for a Staff Product Manager to define and lead the product strategy for the tools that practitioners use every day across Clinical and Care.

This role sits at the intersection of clinical workflows, care operations, platform infrastructure, and applied AI. You will identify where intelligent systems can remove friction, improve decision quality, and help teams act on the right information at the right time. You will shape experiences in which people, AI agents, and underlying systems work together safely and effectively—not by adding AI as a feature, but by rethinking how care workflows should operate when capable AI is part of the product from the start.

You will partner closely with clinicians, care operators, Engineering, Design, Data, AI/ML, Security, Legal, and senior product leaders. Together, you will build the foundations that allow AI-enabled capabilities to scale across service lines while preserving clinical judgment, appropriate human oversight, privacy, safety, and trust.

This is a Staff-level individual contributor role with broad, cross-functional scope. You will establish direction in an ambiguous space, make tradeoffs across platform leverage and near-term delivery, and turn a fragmented set of practitioner needs into a coherent product strategy and roadmap.

Responsibilities

Define the vision, strategy, and roadmap for AI-native Clinical and Care Tools in the Care App. Reimagine practitioner workflows using AI for contextual assistance, summarization, intelligent task orchestration, recommendations, documentation, and agent-assisted execution. Decide what to automate, augment, delegate to an AI agent, or keep human-led based on user value, clinical risk, and operational constraints. Partner with clinicians, Engineering, AI/ML, Design, Data, Legal, Security, and Compliance to build trustworthy, reusable capabilities across service lines. Establish evaluation, monitoring, human-oversight, and launch frameworks for AI-enabled experiences, including quality, safety, reliability, adoption, and workflow outcomes. Lead products from discovery through launch and iteration, creating alignment, driving adoption, and improving outcomes through research, analytics, and real-world feedback. 

Qualifications

5+ years of product management experience, or equivalent experience leading complex product and platform initiatives Experience defining and shipping AI-enabled, automation, workflow, or platform products for clinicians, care teams, expert users, or operational teams. Ability to partner deeply with technical teams on data, APIs, architecture, integrations, reliability, observability, permissions, security, and cost. Experience in clinical, care-delivery, healthcare operations, or another high-stakes domain, with comfort navigating privacy, compliance, auditability, and human oversight. Experience building reusable platform capabilities across multiple products, workflows, or service lines in a startup or scaling environment. Demonstrated ability to lead through influence, communicate clearly, and turn ambiguity into strategy and shipped outcomes. 

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. 

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions—final decisions are made exclusively by our recruiting and hiring teams.

Staff Product Manager - Care Application Platform

What the job involves