Skylight is a touch-screen photo frame you can update instantly by email from anywhere.

Skylight

We make consumer technology products for families: Skylight Frame & Skylight Calendar

Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plus Wired and the Wirecutter). Our latest product is Calendar 2, which just launched to rave reviews.

Our mission is to connect loved ones by creating the world's simplest products and services that improve family life. Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being completely bootstrapped and profitable. We get to grow a happy, healthy company focused on making products our customers love without investors breathing down our necks.

Smart, hardworking people who care about making actually meaningful products love working here. People like you. We're busy inventing new ways to simplify family life and help parents raise great kids - and we need your help! Come invent something new with us.

About the Role:

As a Strategy and Special Projects Lead, you will help drive the future direction and key projects for the Operations team. You will lead the day-to-day execution of high-impact Operations initiatives with a strong focus on scaling our internal capabilities. This role is ideal for someone passionate about optimizing operations and building infrastructure that supports rapid growth across global retail and D2C channels. You will be responsible for managing special cross-functional projects that improve order fulfillment, logistics, and inventory management. You will work closely with Finance, Product, CX, and Marketing teams to align operations strategy for developing scalable tools and addressing reporting needs, and uncover insights to streamline workflows across the organization. The ideal candidate has strong analytical and project management skills, thrives in autonomous environments, and is motivated by solving complex problems with a customer-first mindset.

Responsibilities:

Shape operational strategy: Partner with leadership to design and scale systems, workflows, and tooling that align with long-term company goalsBuild our data architecture and implement automated systems that transform operations from reactive to proactiveLead mission-critical projects with a hands-on approach:Develop clear roadmaps aligned with leadership vision and stakeholder needsCoordinate cross-functional teams (Ops, CX, Finance, Marketing) to ensure seamless executionRun focused stand-ups that maintain momentum and accountabilityBalance strategic oversight with a willingness to roll up their sleeves and execute when neededElevate operational performance:Identify and lead automation, tooling, and process initiatives that reduce manual work and unlock scaleSolve complex operational challenges with innovative solutionsTurn data into actionable insights that drive strategic decisionsCreate documentation that ensures knowledge transfer and sustainable implementationValidate new processes with methodical testing to guarantee flawless deployment

Requirements

What You Bring:

8+ years experience in Operations, Supply Chain, and eCommerce fulfillment in growth environmentsProven track record of leading complex, high-impact Operations projects from conception to successful implementationHands-on, roll-up-your-sleeves mindset: comfortable getting into the details, doing the work alongside the team, and directly solving problems—not just providing strategic direction or managing from a distanceHands-on experience with ERP systems (like NetSuite) and operational technology (like Pigment, SPS Commerce, and transportation management systems)Strong strategic systems thinking: able to identify upstream inefficiencies and also execute on detailed solutionsDemonstrated ability to cross-train and step into adjacent roles to ensure organizational stability and momentum Strong analytical skills for data-driven decision makingExceptional attention to detail and organizational abilitiesClear communication skills that bridge departmental boundariesComfort with ambiguity and a solutions-focused approachExperience creating effective SOPs and operational frameworks

Bonus Points for:

Experience with e-commerce fulfillment operations and refurbishmentKnowledge of emerging operations technologiesTrack record in change managementExperience with Reverse Logistics managementSolid people leadership experience: Ability to build and leverage the capabilities of a high-performing team

Benefits

Our competitive compensation package includes:

Competitive Salary + Equity Package401K matchingWellness, learning, and home-office budgetsHealth, Dental & Vision Medical PlansTremendous autonomy to set the direction of your workUnlimited PTOCompany holidays on the first Friday of every month (Except November & December)

Equal opportunity employer

Skylight is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you're the best person for the job, we want you on board!

We hire across the U.S., but for legal reasons, we have to list NY and CO separately.

For Colorado-based candidates, the range being offered for this role is $90-110K based on experience and for California-based candidates, the range being offered for this role is $160-200K based on experience. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with criminal histories in a manner consistent with the requirements of this law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Supply Chain Operations - Strategy and Special Projects Lead

What the job involves