Support Analyst
Skills
C#Airline TicketingApplication FrameworksBusiness Continuity PlanningCommandContinuous ImprovementData Analytics
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven background in Wealth Management in a technical support or operational role
- Strong technical command of T-SQL for data analysis and troubleshooting
- Demonstrated ability to resolve complex issues within Microsoft-based infrastructure
- Excellent verbal and written communication skills with corporate clients and internal teams
- Self-motivated with the ability to work independently and collaboratively in a fast-paced team
Nice to have
- Analytical
- Proactive
- Collaborative
- Client-focused
- Detail-oriented
Day to day
- Provide advanced 3rd line technical support for complex production incidents in the Tercero application and related systems
- Investigate, diagnose and resolve recurring anomalies while supporting operational continuity for internal and external stakeholders
- Maintain accurate JIRA records, manage ticket backlogs and deliver secure remote fixes to improve service stability