RemotevilleRemote Support Associate Job in San Francisco, CA Upfort
Support Associate Upfort
$20 - $30
ConsultationsDemosGrowth StrategiesIdentifying IssuesSystem PerformanceUser FlowsVoice Of The Customer
Junior (1-2 years) -
San FranciscoCA
Upfort unifies award-winning security and robust cyber insurance to deliver comprehensive cyber risk solutions
35+ employees
Cyber SecurityInsuranceSaaSEnterprise
Open for applications
Role
Who you are
- 2+ years in a support/service environment
- Strong problem-solving skills with the ability to handle ambiguous issues
- Ability to prioritize tasks effectively and meet deadlines
Desirables
- Cybersecurity knowledge
- Experience with ZenDesk, Asana, Jira, Confluence, Slack
What the job involves
- Ensure customers derive maximum value from cybersecurity solutions
- Serve as a trusted voice of the customer to the Product and Engineering teams
- Translate user feedback into actionable feature requests and bug fixes
Company
Company mission
Upfort is dedicated to accelerating global access to cyber resilience, offering comprehensive cyber security and insurance solutions that simplify the management of cyber risk. Through intelligent automation and proprietary data analytics, Upfort strives to protect organizations of all sizes against modern cyber threats while partnering with various stakeholders in the insurance and security sectors.Company benefits
- Health, dental, vision insurance
- Flexible work schedule and location
- 401(k) plan
- Technology allowance
Company values
- Innovation
- Integrity
- Collaboration
- Customer-centricity
- Diversity
- Empowerment