RRemoteville

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Support Associate

Skills
ConsultationsDemosGrowth StrategiesIdentifying IssuesSystem PerformanceUser FlowsVoice Of The Customer
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years in a support/service environment
  • Strong problem-solving skills with the ability to handle ambiguous issues
  • Ability to prioritize tasks effectively and meet deadlines

Nice to have

  • Cybersecurity knowledge
  • Experience with ZenDesk, Asana, Jira, Confluence, Slack

Day to day

  • Ensure customers derive maximum value from cybersecurity solutions
  • Serve as a trusted voice of the customer to the Product and Engineering teams
  • Translate user feedback into actionable feature requests and bug fixes