Siemens Healthineers

Remote Support Engineer 3

Skills

Customer SupportNetworkingOffice 365Peer MentoringRoot CauseSPECTTechnical Proficiency

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)
Technical proficiency in repair of Siemens MI SPECT equipment for at least 3 years
Firm knowledge of DICOM, networking, computer use of Microsoft products
Travel required for customer meetings and technical repair 10%
Clinical operation of MI-SPECT equipment is valued
Knowledge of CT theory and operation
Experience in peer coaching, technical support role and SAP is preferred
Highly proficient in spoken and written English
Spanish and/or French language a plus

You participate in incident management ranging from rudimentary to highly complex in support of customers as it relates to MI-SPECT equipment diagnostics and troubleshooting
You support installation engineers or applications specialists remotely or on site
You interpret and clarify technical documents for the field service organization, sales organization, project managers, site planners and the applications group
Work directly with headquarters or business unit partners to provide feedback for technical escalations and/or product issues to drive root cause identification and assist in the creation of corrective actions
You promote the technical support organization as a value-added process to internal and external partners and coordinate new product introductions as they relate to product support
You work with minimal direction from management
You provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information
You drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business