Remote Support Engineer 3 Job in Cary, NC Siemens Healthineers

Who you are

• Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)
• Technical proficiency in repair of Siemens MI SPECT equipment for at least 3 years
• Firm knowledge of DICOM, networking, computer use of Microsoft products
• Travel required for customer meetings and technical repair 10%
• Clinical operation of MI-SPECT equipment is valued
• Knowledge of CT theory and operation
• Experience in peer coaching, technical support role and SAP is preferred
• Highly proficient in spoken and written English
• Spanish and/or French language a plus

Desirables

• Experience in peer coaching
• Spanish or French language skills
• Knowledge of CT theory and operation
• Technical proficiency in MI-SPECT equipment repair
• Technical support experience
• Proficiency in spoken and written English
• Knowledge of DICOM
• Familiarity with networking, computer use of Microsoft products

What the job involves

• You participate in incident management ranging from rudimentary to highly complex in support of customers as it relates to MI-SPECT equipment diagnostics and troubleshooting
• You support installation engineers or applications specialists remotely or on site
• You interpret and clarify technical documents for the field service organization, sales organization, project managers, site planners and the applications group
• Work directly with headquarters or business unit partners to provide feedback for technical escalations and/or product issues to drive root cause identification and assist in the creation of corrective actions
• You promote the technical support organization as a value-added process to internal and external partners and coordinate new product introductions as they relate to product support
• You work with minimal direction from management
• You provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information
• You drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business

Application process

• Complete job application
• Interview
• Pre-employment testing