Remote Support Engineer 3 Job in United States Siemens Healthineers

Who you are

• Associate’s or Bachelor’s degree in a science-related or engineering field, or equivalent experience as an expert technical engineer in product line for over 15 years
• 4-8 years Comparable Experience
• Willing to travel up to 20%
• Excellent communication skills
• Analytical thinking abilities to support advanced technical troubleshooting and problem solving skills for assigned product line
• Exceptional phone and communications skills to support collaboration with the customer, as well as, other internal resources to develop and implement action plans to resolve customer issues
• Must be able to work weekends and overnight shifts - Shift Differential is 15%

What the job involves

• You will provide virtual support for internal/external customers, as well as, consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool(s)
• You will demonstrate a high level of technical expertise in clinical laboratory practice while supporting the Atellica/Vista/Dimension Product Lines
• You will demonstrate exceptional customer service skills to improve the customer experience, and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction
• You will take timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support
• You will meet and exceed individual service level metrics to meet the needs of the customer/business

Application process

• Apply via Siemens Healthineers external or internal careers site