Remote Support Engineer III Job in United States Frontline Education

Who you are

• Bachelor’s Degree in related field required
• Minimum of 5 years of relevant experience
• Advanced SQL Server skills, including queries and reporting
• Strong experience with Windows server configuration and IIS troubleshooting
• Experience with web APIs, CSV, XML data, Remote Desktop, and VPN is essential
• Strong analytical, problem-solving, and customer service skills
• Excellent communication and presentation skills
• Proven ability to prioritize effectively in a fast-paced environment
• Self-motivated with the ability to work independently

Desirables

• Project Management
• Process Improvement
• EdTech experience

What the job involves

• Assist support team in live queues during peak season
• Support clients throughout regular support hours, occasionally including weekends
• Partner with Product and Development teams on troubleshooting and service initiatives
• Provide technical mentorship and feedback to Technical Support Specialists
• Address clients' data integration needs and system customization
• Troubleshoot technical issues extensively and create customized reports
• Create and modify integration configurations with internal and external systems
• Analyze trends to prevent future problems and handle an above-average volume of requests
• Vet bugs and defects and communicate system outages effectively