What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Affinity for problem solving and innovative reusable solutions
- High emotional intelligence and professionalism
- Strong direct customer communication and organization skills
- Experience handling incidents and internal communications
- Ability to adapt and learn new things
- Advanced collaboration with cross-functional partners
- Detail oriented and accuracy focused
- Experience in MarTech AdTech or technical service environment preferred
- Strong written and verbal communication skills
- Ability to explain technical concepts to non-technical people
- Critical thinker with methodical problem-solving ability
- Strong understanding of HTML CSS and SQL
- Familiarity with JavaScript Liquid or TypeScript preferred
- Familiarity with Webhooks REST APIs and API documentation
- BS BA Degree or equivalent
Nice to have
- Curious
- Creative
- Empathetic
- Organized
- Adaptable
- Detail-oriented
Day to day
- Work directly with customers and Customer Success to understand technical issues and resolve them quickly.
- Serve as a technical point of contact, triaging requests and coordinating with Engineering to drive solutions.
- Translate customer feedback into clear engineering actions while managing stakeholder expectations.
- Investigate bugs, incidents, and site events, then develop reusable fixes and mitigation strategies.