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Support Engineer
Skills
EnglishPleskSalesSupport ServicesTeam CollaborationTechnical AssistanceTechnical Operations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in technical support customer engineering or similar client-facing technical role
- Strong troubleshooting and problem-solving skills with ability to diagnose issues quickly
- Experience supporting web backend systems
- Basic Linux command line experience is required
- Understanding of Apache and NGINX web servers is required
- Fluency in written and spoken English
- Ability to work collaboratively with engineering product and customer-facing teams
- Comfortable working in a remote fast-paced and international environment
Nice to have
- cPanel/WHM
- Plesk
- ModSecurity
- Atlassian stack
- Other languages
Day to day
- Deliver technical consulting to customers and partners during onboarding configuration and product usage
- Provide responsive technical support troubleshoot issues and drive timely resolution
- Monitor alerts manage escalations and coordinate communication across technical and sales teams
- Support PreSales TechOps and other teams with architecture deployment and best practices