RemotevilleRemote Support Engineer Job in United States Conversica
Support Engineer Conversica
$52600 - $60000
Critical ThinkingCustomer InteractionDatabasesHelp Desk SupportNetworkingTechnical SupportTicketing SystemsTroubleshooting
Junior (1-2 years) -
United States
Conversica Revenue Digital Assistants™ supercharge marketing, sales, and customer success teams to unlock more revenue.
150+ employees
SaaSArtificial IntelligenceeCommerceSales
Role
Who you are
- 1+ years SaaS experience in technical support or IT/Help Desk role
- Technical aptitude to troubleshoot and diagnose technical issues
- Knowledge of sales and marketing tech stacks including CRMs and system integrations
- Understanding of logic functions and ability to create formulas
- Experience using ticketing systems such as Zendesk, JIRA, or Service Cloud
- Ability to thrive in a dynamic, fast-paced environment with a bias toward action
- Excellent written and verbal communication skills
- Problem-solving, critical thinking, and time-management skills
- Self-motivated, able to work independently and in groups
- Willing to work weekends and holidays
- High school diploma or equivalent, Associate degree or higher preferred
Desirables
- Proactive
- Curious
- Detail-oriented
- Creative
- Teamwork oriented
What the job involves
- Provide customer-facing service and technical support for Conversica’s software application
- Diagnose and troubleshoot software issues and provide practical solutions
- Collaborate with cross-functional teams to resolve high-priority tickets and improve products
Company
Company mission
Conversica’s Revenue Digital Assistants™ (RDAs) supercharge workforces such as marketing, sales, and customer success teams to acquire untapped revenue through perfectly structured conversations. With billions of human interactions spanning more than a decade, Conversica’s RDAs have learned to influence and persuade customers and prospects throughout the customer journey lifecycle. Unlike chatbots, Conversica RDAs are Powerfully Human and can hold meaningful conversations at every touchpoint to create brand loyalty and maximize every revenue opportunity. The result is increased operational efficiencies, reduced costs, and improved customer experiences.Company benefits
- Comprehensive health, dental, and vision benefits
- PTO, holiday pay
- 401k plus company match
- Equity
Company values
- Powerfully Human
- Operational Efficiency
- Customer Focused
- Proactive Support
- Teamwork