RRemoteville

How Remoteville checks and expires listings

Conversica logoConversica

Support Engineer

Skills
Critical ThinkingCustomer InteractionDatabasesHelp Desk SupportNetworkingTechnical SupportTicketing Systems
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1+ years SaaS experience in technical support or IT/Help Desk role
  • Technical aptitude to troubleshoot and diagnose technical issues
  • Knowledge of sales and marketing tech stacks including CRMs and system integrations
  • Understanding of logic functions and ability to create formulas
  • Experience using ticketing systems such as Zendesk, JIRA, or Service Cloud
  • Ability to thrive in a dynamic, fast-paced environment with a bias toward action
  • Excellent written and verbal communication skills
  • Problem-solving, critical thinking, and time-management skills
  • Self-motivated, able to work independently and in groups
  • Willing to work weekends and holidays
  • High school diploma or equivalent, Associate degree or higher preferred

Nice to have

  • Proactive
  • Curious
  • Detail-oriented
  • Creative
  • Teamwork oriented

Day to day

  • Provide customer-facing service and technical support for Conversica’s software application
  • Diagnose and troubleshoot software issues and provide practical solutions
  • Collaborate with cross-functional teams to resolve high-priority tickets and improve products