What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Clear understanding of API concepts and how they operate
- Experience with an API or SaaS based business supporting a product
- Technical customer support experience
- Development experience with APIs NodeJS Ruby on Rails C# PHP or Go is preferred but not essential
- Sysadmin experience with MS Exchange and/or Office 365 is preferred but not essential
Nice to have
- Customer focused
- Curious mindset
- Proactive
- Collaborative
- Detail oriented
Day to day
- Resolve technical customer issues and queries with ownership from first response through to resolution
- Troubleshoot API and scheduling product problems, identify root causes, and support a wide range of customer use cases
- Write and maintain clear documentation while working closely with Engineering Success Product and Sales teams to improve the customer experience
Hiring process
- Virtual questions and discussion with the hiring team