RemotevilleRemote Support Engineer Job in California, United States EdEx - Education Recruitment
Support Engineer EdEx - Education Recruitment
$65000 - $95000
Information TechnologyHelp Desk SupportLinuxOffice 365Operating SystemsRemote User SupportSystem AdministrationTechnical SupportTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
CaliforniaUnited States
Long-Term & Permanent recruitment specialists for London Schools.
20+ employees
EducationRecruitment
Role
Who you are
- 2+ years of technical support experience
- Strong knowledge of Windows macOS or Linux environments
- Ability to communicate complex technical issues to non-technical users
- Familiarity with ticketing systems (e.g., Zendesk JIRA)
What the job involves
- Respond to technical inquiries via email, chat, and phone
- Troubleshoot and resolve software issues in real-time
- Collaborate with the engineering team to resolve bugs and improve product quality
- Document support processes and maintain knowledge base articles
Application process
- Submit your resume and cover letter
Company
Company mission
At EdEx, we focus on placing candidates in ideal roles within the education sector, ensuring long-term success and minimizing inefficiencies in the recruitment process. With over a decade of experience, we strive for the highest retention rates and superior service quality, fostering growth and satisfaction for both clients and candidates.Company benefits
- Competitive salary
- Fully remote position with flexibility
- Health dental vision 401(k) and generous PTO
Company values
- Efficiency
- Success
- Quality
- Retention
- Growth
- Satisfaction
- Experience
- Service