Remote Support Engineer Job in New York, NY EdEx - Education Recruitment

Who you are

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proven experience as a Support Engineer or in a similar role
• Strong understanding of software troubleshooting and problem-solving techniques
• Proficiency in Windows, macOS, and Linux operating systems
• Familiarity with SQL, networking, and cloud services (AWS, Azure)
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team in a remote environment
• Strong organizational skills and attention to detail
• Customer-focused and passionate about helping others

Desirables

• Experience with support ticketing systems
• Knowledge of scripting languages
• Certifications in relevant technologies

What the job involves

• Provide exceptional technical support to clients via email, phone, and chat
• Troubleshoot and resolve software issues
• Assist with the installation, configuration, and maintenance of our software products
• Collaborate with the development team to identify and fix bugs and improve product functionality
• Document support cases and resolutions, contributing to the knowledge base
• Conduct client training sessions and webinars
• Monitor system performance and proactively address potential issues
• Participate in an on-call rotation to provide 24/7 support coverage

Application process

• Submit your resume and a cover letter