Remote Support Engineer Job in New York, NY EdEx - Education Recruitment

Who you are

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience as a Support Engineer or in a similar technical support role
• Strong understanding of software troubleshooting and problem-solving techniques
• Proficiency in Windows, macOS, and Linux operating systems
• Familiarity with SQL, networking, and cloud services (AWS, Azure, etc.)
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team in a remote environment
• Strong organizational skills and attention to detail
• Customer-focused with a passion for helping others

Desirables

• Experience with support ticketing systems
• Knowledge of scripting languages
• Certifications in relevant technologies

What the job involves

• Be the first point of contact for our clients, providing exceptional technical support and ensuring smooth operation of our software solutions
• Troubleshoot and resolve software issues, escalating to higher-level support when necessary
• Assist with the installation, configuration, and maintenance of our software products
• Collaborate with the development team to identify and fix bugs and improve product functionality
• Document support cases and resolutions, contributing to the knowledge base
• Conduct client training sessions and webinars to help users maximize the benefits of our software
• Monitor system performance and proactively address potential issues
• Participate in an on-call rotation to provide 24/7 support coverage as needed

Application process

• Submit your resume and a cover letter detailing your relevant experience and why you would be a great fit