Support Engineer

Skills

Analytical SkillsCustomer InteractionCustomer SupportOperating SystemsOrganization SkillsTechnical SupportTroubleshooting

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

At least 1 years' experience in a Customer Service/Customer support role or first line IT support
Experience with Office 365 Exchange Online G Suite administration Outlook 2010-2019 Windows Server 2012-2019 Windows Desktop OS
Problem solving skills with an inquisitive and analytical mind
Strong verbal and written communication skills
Manage difficult customer interactions with professionalism and empathy
Continuous improvement mindset and process improvement contribution
Self-motivated team player with a 'can-do' attitude
Excellent organisational skills managing competing priorities and deadlines

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

After starting Exclaimer over 20 years ago, we saw how our email signature management software could boost the way businesses manage employee email signatures. Today we help brands keep communications consistent and make every message count – all while being legally compliant. But our software doesn’t just help things run smoothly, it lets businesses cut admin overheads and boost engagement to maximize growth. We're dedicated to enhancing every email and enabling brands and businesses to form stronger connections.

Values

Data-protection
Reliability
Trust
Consistency
Engagement
Growth