Remote Support Engineer
Skills
Computer HardwareCritical ThinkingCustomer SupportHelp Desk SupportThinking SkillsTroubleshootingWritten
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-5 years' experience in IT customer service or related fields.
- Ability to communicate clearly and concisely with excellent written communication skills.
- Strong troubleshooting and critical thinking skills.
- Positive and professional demeanor.
Nice to have
- Windows Server
- Microsoft AD
- VMware
- Hyper-V
- Microsoft Office
Day to day
- Provide technical assistance with computer hardware and software.
- Resolve issues for clients via phone in person or electronically.
- Recommend hardware and software improvements.
- Track customer issues and resolutions.