How Remoteville checks and expires listings
Support Engineer
Skills
APIFull-Stack DevelopmentCross-Functional CollaborationsCustomer EngineeringDatabasesHealthcareRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-3 years of full stack software engineering experience or equivalent technical experience
- 2-3 years of experience in a customer facing technical role
- Strong knowledge of Ruby on Rails React or equivalent technologies
- Foundational knowledge of relational databases and APIs
- Experience building internal or external support tools
- Ability to troubleshoot technical systems and identify root causes
- Clear communication of complex technical concepts to technical and non-technical audiences
- Strong attention to detail and commitment to quality
- Pattern-oriented approach to recurring issues and process improvement
- Mission-driven interest in healthcare and improving patient outcomes
- U.S. work authorization required
Nice to have
- Customer-oriented
- Curious
- Creative
- Detail-oriented
- Empathetic
- Proactive
- Pattern-oriented
- Mission-driven
Day to day
- Resolve complex customer issues and investigate bugs across a full-stack healthcare platform
- Collaborate with engineering and cross-functional teams to drive timely resolutions and keep care delivery uninterrupted
- Build internal tooling automations and support workflows that reduce ticket volume and improve team efficiency
Hiring process
- Quick chat with Talent team
- Interview with Engineering Manager
- Virtual situational technical exercise
- Interview with Director of Customer Engineering
- Conversation with CTO and cofounder
- Reference checks