RemotevilleRemote Support Engineer Job in London, UK Heidi Health
Support Engineer Heidi Health
£ -
Analytical SkillsCustomer SatisfactionCustomer SupportFastapiMongodbNosqlResolving IssuesService LevelsTechnical Support
Junior (1-2 years) -
LondonUK
Your free AI resident.
100+ employees
B2BAIHealthcareSaaS
Open for applications
Role
Who you are
- Analytical Skills, Customer Satisfaction, Customer Support, Fastapi, Mongodb, Nosql, Resolving Issues, Service Levels, Technical Support
Desirables
- Proactive person
- Hungry
- Competitive
- Highly motivated operator
What the job involves
- Delivering exceptional technical support to customers with a focus on improving customer satisfaction levels
- Handling and resolving complex issues related to FastAPI and MongoDB applications
- Ensuring service levels are consistently met and identifying opportunities for process improvements
Company
Company mission
Giving every clinician an AI resident.Company benefits
- Flexible work with a 50% hybrid environment
- Additional paid day off for your birthday and wellness days
- Full gym access
- Generous personal development budget
- Learn from some of the best engineers and creatives
- Shares (equity) in the company
- Create a global impact
- Opportunity to fast track your startup career
Company values
- Unconventional solutions
- Fast execution
- Patient care
- Joyful user experiences
- Flat hierarchy
- Resourceful
- Freedom