Support Engineer
Skills
AdministrationAirline TicketingCustomer SuccessDevice ManagementDomain Name SystemIdentity And Access ManagementLinux
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in technical support systems administration or cloud infrastructure
- Experience with Azure Virtual Desktop deployments or Azure environment management
- Working knowledge of Microsoft Intune and Microsoft 365 administration
- Solid understanding of networking fundamentals including TCP/IP DNS DHCP and firewall configuration
- Experience administering Windows Server environments
- PowerShell proficiency for automation scripting and configuration
- Strong analytical and troubleshooting skills
- Excellent written and verbal communication skills
- Strong documentation discipline
Nice to have
- Collaborative
- Empathetic
- Driven
- Detail-oriented
- Customer-focused
Day to day
- Provide client-facing technical support to IT professionals using the Nerdio platform and related Microsoft cloud services.
- Guide customers through Azure Virtual Desktop deployments and Azure infrastructure setup with practical, best-practice advice.
- Diagnose complex incidents, collaborate with engineering teams, and deliver clear resolutions that improve customer success.