Remote Support Engineer Job in United States NetSPI

Who you are

• In-depth knowledge of penetration testing, application security, and vulnerability assessments.
• Strong knowlege in networks, Linux/Unix, and Windows administration.
• Proficient in SQL and experience with PostgreSQL databases.
• Scripting skills in Java or Python and familiarity with cloud computing technologies.
• Exceptional communication skills for issue tracking, triaging, and crisis management.
• Capable of troubleshooting complex issues.

Desirables

• REST/SOAP services experience
• Helpdesk environment experience
• Technical writing skills
• Computer Science degree

What the job involves

• Provide technical support for both internal and external customers.
• Understand and effectively communicate NetSPI’s product functionalities and client workflows.
• Create and maintain knowledge base articles and FAQ entries to support client self-service.
• Customize and troubleshoot integrations and manage API access issues.
• Prioritize and resolve multiple open issues simultaneously.
• Train and onboard Junior Support Engineers and Support Engineers.