Support Engineer
Skills
Computer ScienceDocumentationOperating SystemsSOAPScriptingSystem ConfigurationTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- In-depth knowledge of penetration testing, application security, and vulnerability assessments.
- Strong knowlege in networks, Linux/Unix, and Windows administration.
- Proficient in SQL and experience with PostgreSQL databases.
- Scripting skills in Java or Python and familiarity with cloud computing technologies.
- Exceptional communication skills for issue tracking, triaging, and crisis management.
- Capable of troubleshooting complex issues.
Nice to have
- REST/SOAP services experience
- Helpdesk environment experience
- Technical writing skills
- Computer Science degree
Day to day
- Provide technical support for both internal and external customers.
- Understand and effectively communicate NetSPI’s product functionalities and client workflows.
- Create and maintain knowledge base articles and FAQ entries to support client self-service.
- Customize and troubleshoot integrations and manage API access issues.
- Prioritize and resolve multiple open issues simultaneously.
- Train and onboard Junior Support Engineers and Support Engineers.