RRemoteville

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Support Engineer

Skills
JavascriptProgramming LanguagesSoftware DevelopmentSoftware As A ServiceAmazon Web ServicesBusiness-To-BusinessHTML
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years of experience as a Support Engineer or Software Developer with customer-facing responsibilities
  • Working knowledge of MySQL or another relational database querying language such as Postgres or MSSQL
  • Ability to read and write code in at least one modern programming language
  • Comfortable using Chrome DevTools or equivalent to investigate and debug web applications
  • Proven experience debugging complex API integrations
  • Strong communication skills and ability to articulate thoughts and decisions including with senior leadership
  • Strong time management skills and ability to prioritize pressing issues
  • Willingness to work in a fast-paced environment with rare needs beyond standard hours

Nice to have

  • Fast-paced
  • Customer-facing
  • Detail-oriented
  • Analytical
  • Collaborative
  • Independent

Day to day

  • Collaborate with product engineering client experience and AI engineering teams to investigate and resolve issues across multiple products
  • Meet virtually with customers and internal stakeholders to diagnose problems reproduce bugs and identify root causes in production and development environments
  • Write detailed technical specifications performant scripts and database queries to help engineers reproduce fix and resolve issues