Support Engineer
Skills
APIAPI DocumentationAutocadDigital AuthenticationEngineeringPatternSlack
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years engineering experience
- Experience working directly with customers
- Experience working independently on small teams
- Excellent written communication skills
- User empathy
- Ability to move quickly but carefully
- Authentication or security experience appreciated
Nice to have
- Customer-focused
- Independent
- Careful
- Empathetic
- Fast learner
Day to day
- Monitor support channels and respond promptly to customer requests
- Work directly with customers to guide integrations and resolve issues
- Build small features update documentation and write tutorials to improve product understanding