RRemoteville
Service Express logoService Express

Remote Support Engineer

Skills
DatabasesHigh PressureManufacturing Process ImprovementNetworkingProject ManagementService DeliverySolid Professional Standards
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Authorization to work in the country you are applying to is a precondition of employment
  • Experience effectively troubleshooting server storage (specifically IBM, HP, and Dell data center equipment is ideal)
  • Proven ability to work on remote team is preferred
  • Excellent communication skills, with the ability to hold professional demeanor in high-pressure, complex situations
  • Demonstrated time management and project management skills
  • History of contributing to process improvements

Nice to have

  • Strong multitasking skills
  • Independent utilization of resources
  • Positive attitude
  • Adaptability
  • Supportive team player

Day to day

  • We are looking to add another Remote Support Engineer to the Service Express team on 3rd shift (Sunday - Thursday, 11:00pm - 8:00am ET) in order to help provide call management for service calls outside our office territories as well as monitor and update contracts as our company continues to grow!
  • To be successful in this role, you must be able to multitask and independently utilize company resources within a fast-paced and changing environment
  • It's an opportunity to go above and beyond to meet our customer needs as part of a positive, adaptable, and supportive team