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Support Engineer
Skills
Container OrchestrationBitbucketDatabasesEnablementLinuxTechnical SupportTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Profound curiosity to understand how things work
- Experience with Unix/Linux or Bash
- Familiarity with Kubernetes containerized solutions
- Familiarity with code hosts like GitHub, GitLab, BitBucket
- Compassionate towards customers' issues and driven to help
- Experience collaborating with cross-functional teams
- Proficiency in communicating technical ideas to varied audiences
Nice to have
- Understanding of databases especially SQL
- Foundational knowledge of APIs or Git
- Experience with Kubernetes or container orchestration
- Experience writing code in Go or another language
- Experience supporting AI products or knowledge of LLMs
Day to day
- Resolve technical issues and educate customers
- Answer reactive questions for customers
- Identify improvements to enhance the product
- Work with customers to troubleshoot and solve issues
- Contribute to improving product and handbook documentation
- Observe trends causing issues and suggest remedies
- Improve team onboarding and ongoing enablement
- Improve customer experience and product quality
Hiring process
- [30m] Recruiter Screen
- [30m] Hiring Manager Screen
- [45m] Resume Deep Dive
- [1.5hr] Async take-home project
- [1hr] Peer Interview
- [30m] Values
- [30m] Leadership Interview with co-founder
- We check references
- Conduct your background check