Remoteville

Remote Support Engineer Job in United States Sourcegraph

Support Engineer Sourcegraph
$84800 - $84800
Container OrchestrationBitbucketDatabasesEnablementLinuxTechnical SupportTroubleshootingUnixVariety Of Audiences
Entry-level/graduate - 
United States


The code intelligence platform building Cody, your coding assistant, to understand, fix, and automate your code.
190+ employees
Artificial IntelligenceSaaSB2BDeveloper Tools


Role


Who you are

  • Profound curiosity to understand how things work
  • Experience with Unix/Linux or Bash
  • Familiarity with Kubernetes containerized solutions
  • Familiarity with code hosts like GitHub, GitLab, BitBucket
  • Compassionate towards customers' issues and driven to help
  • Experience collaborating with cross-functional teams
  • Proficiency in communicating technical ideas to varied audiences

Desirables

  • Understanding of databases especially SQL
  • Foundational knowledge of APIs or Git
  • Experience with Kubernetes or container orchestration
  • Experience writing code in Go or another language
  • Experience supporting AI products or knowledge of LLMs



What the job involves

  • Resolve technical issues and educate customers
  • Answer reactive questions for customers
  • Identify improvements to enhance the product
  • Work with customers to troubleshoot and solve issues
  • Contribute to improving product and handbook documentation
  • Observe trends causing issues and suggest remedies
  • Improve team onboarding and ongoing enablement
  • Improve customer experience and product quality


Application process

  • [30m] Recruiter Screen
  • [30m] Hiring Manager Screen
  • [45m] Resume Deep Dive
  • [1.5hr] Async take-home project
  • [1hr] Peer Interview
  • [30m] Values
  • [30m] Leadership Interview with co-founder
  • We check references
  • Conduct your background check

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Company


Company mission

Sourcegraph is revolutionizing the way developers interact with their code by leveraging powerful AI tools. Focusing on code intelligence, Sourcegraph's platform enhances code security, simplifies bug fixing, and boosts performance. Trusted by leading enterprises like Databricks, Uber, and Dropbox, Sourcegraph promotes efficient development and robust code health, empowering engineering teams globally.




Company benefits

  • Equity offerings
  • Generous perks and benefits



Company values

  • Innovation
  • Efficiency
  • Customer Success
  • Transparency
  • Collaboration



Company HQ

San Francisco
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