Remote Support Engineer Job in United States Sourcegraph

Who you are

• Profound curiosity to understand how things work
• Experience with Unix/Linux or Bash
• Familiarity with Kubernetes containerized solutions
• Familiarity with code hosts like GitHub, GitLab, BitBucket
• Compassionate towards customers' issues and driven to help
• Experience collaborating with cross-functional teams
• Proficiency in communicating technical ideas to varied audiences

Desirables

• Understanding of databases especially SQL
• Foundational knowledge of APIs or Git
• Experience with Kubernetes or container orchestration
• Experience writing code in Go or another language
• Experience supporting AI products or knowledge of LLMs

What the job involves

• Resolve technical issues and educate customers
• Answer reactive questions for customers
• Identify improvements to enhance the product
• Work with customers to troubleshoot and solve issues
• Contribute to improving product and handbook documentation
• Observe trends causing issues and suggest remedies
• Improve team onboarding and ongoing enablement
• Improve customer experience and product quality

Application process

• [30m] Recruiter Screen
• [30m] Hiring Manager Screen
• [45m] Resume Deep Dive
• [1.5hr] Async take-home project
• [1hr] Peer Interview
• [30m] Values
• [30m] Leadership Interview with co-founder
• We check references
• Conduct your background check