How Remoteville checks and expires listings
Support Engineer
Skills
Emergency ServicesHealthcareOffice OperationsReasoning SkillsRoot CauseService OperationsService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience supporting live production systems with debugging and troubleshooting across the stack
- Strong ability to solve problems proactively and autonomously
- Confident writing production code in Python
- Clear written and verbal communication for technical and non-technical stakeholders
- Experience with incident triage response and post-mortem processes
Nice to have
- Calm under pressure
- Operationally minded
- Collaborative
- Self-led
- Adaptable
Day to day
- Act as the first responder for technical issues affecting live customer Virtual Agents and resolve problems quickly and carefully
- Coordinate priorities across customers with operations engineering and customer success to maintain smooth service delivery
- Improve internal tooling documentation and runbooks to increase efficiency and help internal teams become more self-sufficient