Support Engineer
Skills
Computer ScienceSoftware As A ServiceAdministrationComptia Network+Computer RepairContinuous ImprovementIdentity And Access Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Computer Science Information Technology or related field or equivalent experience
- 5+ years of experience in IT support systems administration or similar role
- Strong troubleshooting experience across Windows and macOS environments
- Hands-on expertise with Microsoft Intune Jamf Okta and/or Microsoft Entra ID
- Experience administering Google Workspace and Microsoft 365
- Working knowledge of AWS and/or Azure
- Experience writing automation scripts or improving IT processes through automation
- Excellent communication skills and customer-first approach
- Strong organizational skills to manage multiple priorities across global time zones
- Understanding of security best practices including least privilege MFA and GDPR
Nice to have
- Proactive
- Curious
- Customer-focused
- Organized
- Continuous improvement mindset
Day to day
- Provide front-line L1 and L2 technical support to employees across Windows and macOS environments through tickets chat and video calls.
- Own EMEA support requests end to end ensuring timely resolution smooth handovers and a high-quality employee experience.
- Administer devices identity platforms cloud services and automation workflows while improving processes and documenting solutions.