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Support Lead

Skills
ConnectivityCryptoCustomer ServiceIT IntegrationLeadershipNon-Fungible TokensTech Savy
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience working in a Crypto/NFT/Web3 company
  • 3+ years experience in Support
  • Experience in leading a department of more than 4 people
  • B2B & B2C user support and Integration support
  • Personable and good communicator
  • Customer friendly person

Day to day

  • Join a fast-growing fin-tech start-up focused on solving payment connectivity issues for web3 projects.
  • Lead and oversee a support team ensuring efficient user and integration support.
  • Act as a personable, good communicator to enhance customer satisfaction in both B2B and B2C contexts.