What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Speak fluent German (at least C1 level)
- Knowledge of English
- Good communicator and able to always find the right tone
- Enjoy providing advice and support over the phone
- Calm in stressful situations and develop creative solutions in real time
- Willingness to learn and deliver great service even without call center experience
- Passionate about mobility accessibility and reducing carbon footprint
- Tech-savvy and enjoy working with modern IT tools
Nice to have
- Good communicator
- Problem solver under pressure
- Passion for environmental sustainability
- Adaptability to various shifts
Day to day
- Ensure smooth daily operation of our services by providing telephone and email support
- Support drivers and passengers with questions or concerns ensuring their satisfaction
- Help resolve issues and provide creative solutions in real time, even in stressful situations
- Work shifts, including nights, Sundays, and public holidays, with appropriate shift bonuses
- Grow with tasks and responsibilities, increasing compensation accordingly
Hiring process
- Apply through our website. Complete a language proficiency test. Attend a remote interview. Receive an offer.