Remote Support Operations Agent Job in UK Via

Who you are

• Speak fluent German (at least C1 level)
• Knowledge of English
• Good communicator and able to always find the right tone
• Enjoy providing advice and support over the phone
• Calm in stressful situations and develop creative solutions in real time
• Willingness to learn and deliver great service even without call center experience
• Passionate about mobility accessibility and reducing carbon footprint
• Tech-savvy and enjoy working with modern IT tools

Desirables

• Good communicator
• Problem solver under pressure
• Passion for environmental sustainability
• Adaptability to various shifts

What the job involves

• Ensure smooth daily operation of our services by providing telephone and email support
• Support drivers and passengers with questions or concerns ensuring their satisfaction
• Help resolve issues and provide creative solutions in real time, even in stressful situations
• Work shifts, including nights, Sundays, and public holidays, with appropriate shift bonuses
• Grow with tasks and responsibilities, increasing compensation accordingly

Application process

• Apply through our website. Complete a language proficiency test. Attend a remote interview. Receive an offer.