What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 1 year experience in customer support using support platforms like Front Zendesk Intercom etc
- Ability to work independently and navigate spreadsheets
- Fluent in written English with minimal grammatical errors
- Proactive in identifying and solving problems
- Adept at multitasking and prioritizing
- Willingness to work specified shifts including weekends and night hours
Nice to have
- Customer-facing role
- Operations role
- Property management
- SQL
Day to day
- Ensure customer SLA fulfillment with solid support
- Assist the operations team in maintaining and onboarding properties
- Identify and implement solutions to operational challenges