Support Systems Engineer
Skills
Computer ScienceSoftware As A ServiceAdoptionBank ConfirmationCalendlyP2Problem Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 5 years supporting business applications in a professional environment
- Demonstrated expertise diagnosing and resolving complex platform issues including configurations automation and integrations
- Experience leading or supporting implementation of new business systems and sunsetting legacy applications
- Working knowledge of APIs webhooks and integration tools
- Familiarity with incident management processes including P1 major incident coordination and post-incident review
- Experience with application monitoring and alerting tools
- Experience with IT service management platforms such as Jira
- Excellent analytical problem-solving and organizational skills
- Strong verbal written and interpersonal communication skills
- Ability to work independently and prioritize effectively
- Bachelor's degree in Computer Science Information Systems Engineering or related field preferred
Nice to have
- Analytical
- Organized
- Independent
- Communicative
- Collaborative
Day to day
- Serve as the escalation point for complex issues across Zoho Monday.com NetSuite Jira Zapier Slack RingCentral Twilio and Calendly.
- Diagnose root causes in system configurations automations integrations and workflow failures and implement durable fixes.
- Monitor platform health respond to alerts and improve operational stability reliability and efficiency across core business applications.