Support Team Executive
Skills
Analytical SkillsContact CentersCustomer ExperienceEnglishMicrosoft OutlookMortgage ConsultingOperations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent written and spoken English and confidence speaking on the phone
- Ability to work well independently and as part of a team
- Experience working to metrics in a contact centre environment
- Good analytical and problem solving skills
- Able to prioritise tasks identify patterns and work independently
- Comfortable in a fast-paced fast-changing environment
Nice to have
- Driven
- Ambitious
- Personable
- Professional
- High-output do-er
- Customer-focused
- Fast learner
Day to day
- Support current and potential customers through Intercom and phone with clear helpful responses.
- Work closely with Operations Compliance and Product teams to improve the customer experience and resolve issues effectively.
- Go above and beyond to delight customers and raise awareness of the mortgage advice service during their home-buying journey.
Hiring process
- Please explain in your introduction email why Moneybox is exciting and why you believe you are a great candidate