Remote Support Team Lead Job in San Francisco, CA Gigs

Who you are

• Build, mentor, and scale a support team
• Interest in identifying recurring user issues and work with product teams to create solutions
• Skilled in streamlining and automating support processes
• Strong focus on delivering excellent customer experience
• Expertise in managing outsourcing vendors
• Comfortable working with APIs, telecom services, and support software
• Use metrics to drive decision-making
• Work effectively with product, engineering, business, customers, and vendors
• Deliver projects on time, within scope, and budget
• Clear, persuasive communication with senior leadership

Desirables

• Resilient
• Data-driven
• Collaborative

What the job involves

• You will own and further develop our customer support function, reporting directly to the Head of Product
• Work across subscribers, B2B customers, product, engineering, operations, and network partners to create scalable and automated processes
• Lead the support team to ensure the team resolves problems with speed, efficiency, and exceptional quality