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Support, Yardi Help Desk
Skills
Software As A ServiceAirline TicketingBusiness IntelligenceBusiness Relationship ManagementConflictRisk ManagementSeniors Housing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 3 years of help desk or customer service support experience preferably in SaaS or senior housing software
- Strong knowledge of the Yardi Senior product suite is highly preferred
- Experience with help desk platforms and ticketing systems such as JIRA ServiceNow or Zendesk
- Basic troubleshooting skills with understanding of web-based applications SaaS products and general IT systems
- Strong interpersonal conflict management and communication skills
- Effective documentation and reporting skills
- Ability to manage portfolios of work
- Understanding of project management and agile practices
- Project Management and Technical Support experience
Nice to have
- Cross-functional
- Independent thinker
- Detail-oriented
- Customer-focused
- Tech-savvy
Day to day
- Serve as the front line of support for stakeholders using the Yardi Senior product suite
- Respond to inbound requests by help desk platform phone email or chat and resolve technical issues efficiently
- Document prioritize and track tickets while providing guidance training and status updates to improve user experience
Hiring process
- Background check
- Drug screening
- Employment education and credential verification