iT1 is a global technology solution provider, established in 2003, and headquartered in Tempe, AZ. Our core capabilities include, virtualization, data management, communications, networking, managed services and corporate procurement. iT1 works closely with industry leading manufacturers including Hewlett Packard Enterprise, HP Inc., Cisco, Dell, Lenovo, VMware, and Microsoft, and many others. The company serves over 3,000 active accounts in virtually every industry including healthcare, finance, retail and manufacturing, as well as Federal, state, local and education (SLED) agencies. 

Our mission is to provide value-driven services in the design and implementation of customized technology solutions for our clients, allowing them to achieve their stated business goals. We strive to build long-term client relationships based on expertise, excellence in service and the highest ethical standards.

iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work"​ awards as one of the top 10 places to work in Arizona for the past 14 years. This is a testament to the great team and culture we have here at iT1! 

Start your iT1 experience today!

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Systems Engineer II to join our team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.The Systems Engineer II (2nsShift) is responsible for internal and external managed services infrastructure support. This position serves as a critical point of contact between iT1 and its customers, providing monitoring, incident response, systems administration, network troubleshooting, escalation management, documentation, and operational support while ensuring assigned work is completed in adherence to company standards.

Requirements

Monitor and respond to infrastructure alerts, events, and monitoring-system notificationsResearch, resolve, document, and communicate internal and client incidents within defined SLA targetsIntermediate-level network troubleshooting and configuration (Meraki, Cisco, VPNs, switching, routing, wireless, firewalls)Intermediate-level Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 troubleshootingIntermediate-level Azure administration including virtual machines, storage, networking, backup, monitoring, and identity servicesSupport VMware vSphere and/or Hyper-V environmentsAct as a technical escalation point for other support teamsParticipate in major incident response, root cause analysis, and change management activitiesMaintain diagrams, documentation, procedures, and asset informationUtilize PowerShell and automation tools where appropriate to improve operational efficiency
JOB QUALIFICATION REQUIREMENTS:3-5 years of infrastructure, systems, networking3-5 years managed-services support experience preferredExperience supporting Windows Server, Microsoft 365, Azure, networking, and virtualization technologiesExperience working from alerts through escalation, resolution, and documentation
PREFERRED SKILLS:Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platformsExperience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site RecoveryPowerShell scripting and automation experienceExcellent customer service, documentation, organization, and prioritization skillsAbility to mentor junior engineers and lead technical troubleshooting efforts
PREFERRED CERTIFICATIONS:Azure Administrator Associate (AZ-104)Azure Solutions Architect Expert (AZ-305) Cisco Certified Network Associate (CCNA)VMware or Microsoft 365 Certifications
Shift:Wednesday-Sunday, 12:00pm-8:30pm AZ 


Benefits

Medical, dental, and vision benefits with highly subsidized premiumsTwo weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off401(k) Plan with employer matchOnsite Fitness CenterOnsite Monthly Massages

Systems Engineer II (2nd Shift)

What the job involves