Systems Operations Specialist
Skills
Software As A ServiceAnalyticsBusiness IntelligenceBusiness Process ImprovementContinuous ImprovementCustomer SuccessRemote Locations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years supporting business systems operations revenue operations customer operations or similar function
- Experience with CRM platforms such as HubSpot Salesforce or similar systems
- Experience creating or supporting workflows automations reporting and operational processes
- Strong analytical and problem-solving skills to troubleshoot issues across multiple systems
- Understanding of data quality and how information flows between business applications
- Strong organizational skills to manage multiple priorities in a fast-moving environment
- Excellent communication skills with technical and non-technical stakeholders
- Continuous improvement mindset with curiosity for new tools and technologies
Nice to have
- Customer-focused
- Analytical
- Detail-oriented
- Process-minded
- Collaborative
- Curious
Day to day
- Support and maintain go-to-market systems including CRM and customer success platforms
- Build maintain and troubleshoot workflows automations lifecycle stages routing rules and operational processes
- Investigate resolve system issues data inconsistencies and requests while partnering across Sales Customer Success Marketing Finance and Product
- Create dashboards reporting and documentation that improve visibility scalability and self-service
- Identify opportunities to automate repetitive work and assist with cross-functional operational projects
Hiring process
- Round 1 - Intro with Hiring Manager
- Round 2 - Live technical assessment
- Round 3 - Team loop of 45-minute chats