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Systems Support Engineer

Skills
Azure FunctionsActive DirectoryCitrixDomain Name SystemDynamic Host Configuration ProtocolPowershellSharepoint
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Assists with upgrades maintenance migrations decommissioning optimizations and new implementations
  • Identifies areas to improve infrastructure efficiency and end-user experience
  • Writes scripts and templates and customizes applications to continuously improve functionality
  • Act as the escalation resource for tickets fielded by National and Regional Tier 1 support teams for issues encountered on physical and virtual Microsoft Windows servers desktops VMware Azure Office 365 and third-party applications
  • Takes ownership of escalated tickets while working with vendors and cross-functional teams to drive issues to resolution
  • Deploys applications and updates to desktops using software deployment tools
  • Flexible with the aptitude to manage multiple tasks in a fast-paced dynamic environment while meeting critical deadlines
  • Develop and maintain standard operating procedures and system documentation
  • Perform IT training for new IT staff as required
  • Active Directory administration in the following areas: Group policy OU design Users and groups Access Delegation ADFS Domain Trusts andDomain Migrations
  • Azure AD Configuration: Conditional Access Policies Dynamic Groups MFA registered Apps NPS MFA Extension Azure AD Connect SAML SSO
  • Microsoft 365: RBAC Security Center Compliance Center CASB Teams SharePoint OneDrive Azure AD Forms Power Automate Power Apps Licensing Migrations Defender for Endpoint Hybrid Exchange 2019
  • Intune configuration and troubleshooting: MAM/MDM (Android iOS Windows 10/11) Autopilot Autoenrollment AppLocker and BitLocker

Nice to have

  • Bachelor’s degree in information technology or a related field
  • 5-10 years of experience in systems administration Windows Server/Azure certifications preferred
  • Knowledge of Microsoft Windows Server VMware vSphere Azure Office 365 and associated services
  • Knowledge of Microsoft Windows services including DFS DHCP DNS IIS Print and Terminal Services
  • Knowledge of Microsoft of SQL servers and other database technologies
  • Intermediate knowledge of PowerShell and other scripting tools with experience integrating with Active Directory Exchange Online SharePoint Azure AD Graph API Azure Functions Logic Apps Cosmos DB Azure Tables Azure Blobs GIT Azure DevOps Rest APIs
  • Knowledge of systems backups and recovery procedures using Volume Shadow Copies Veeam and Azure Server Backup
  • Experience with ManageEngine ServiceDesk ADSelfService AD Audit and Endpoint Central a plus
  • Strong communication and interpersonal skills

Day to day

  • As a Systems Engineer you'll provide support for IT infrastructure services hosted on Microsoft Windows Servers running in a VMware vSphere environment in multiple data centers as well as services hosted in Microsoft Azure
  • This position will also play a key role in the decisions pertaining to the designing planning documenting and integrating of new technologies into existing systems and infrastructure
  • Success in this role requires a broad understanding of hardware and software technology the ability to communicate with users and stakeholders of all skill levels a love of technology and the desire to continuously improve customers’ experience of IT