RRemoteville
Kyndryl logoKyndryl

Team Lead

Skills
BusinessBusiness InsightsCOBOLEnglishEnhanced Data Rates For GSM EvolutionInstrumental Application MonitoringRoot Cause Analysis
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Proven experience leading technical team(s) through incident problem and change management as well as root cause analysis
  • 5 years of technical resolution and support
  • Ability to effectively communicate with both technical and customer stakeholders
  • Industry recognized certifications in the aligned supporting area such as Public/Private Cloud Mainframe etc.
  • Fluent in English

Nice to have

  • Customer-focused
  • Growth mindset
  • Inclusive
  • Borderless
  • Technical leader

Day to day

  • Lead and inspire technical squads to deliver end-to-end services that meet customer business needs
  • Facilitate agile practices to improve workflows identify bottlenecks and remove obstacles that affect squad performance
  • Troubleshoot complex service issues collaborate with stakeholders and drive service stability through data-driven improvements
  • Work with Delivery Managers and cross-functional teams to align priorities manage workloads and support team development

Hiring process

  • Applications will be accepted on a rolling basis