Tech Support Software Rep
Skills
Application VirtualizationCustomer SupportDatabase SystemsDesktop ComputersHelp Desk SupportIT EscalationMMR
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Sound knowledge and experience in Relational Database Systems, Network Operations, Operating Systems, Server and Desktop Hardware, and Hardware and Application Virtualization
- Citrix Certification desired
- Obtain and complete LMS training plan specific to assigned responsibility
- Meet Vendor Credentialing requirements necessary to gain VMS client site access
- Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint
- Experience with HCM or equivalent ERP product and productivity software is desired
- Minimum of a High School Degree required
- Bachelor’s degree preferred
- 2-5 years of experience
- Position must have full access to Varian client sites to perform essential functions.
Nice to have
- Citrix Certification
- ERP product experience
Day to day
- Provide remote support for external customers via telephone, email, or chat sessions
- Diagnose, troubleshoot, repair, and debug complex systems, software, and network/wireless issues
- Resolve customer concerns related to installation, operation, and maintenance of product applications or compatibility matters