Remote Tech Support Software Rep Job in United States Varian

Who you are

• Sound knowledge and experience in Relational Database Systems, Network Operations, Operating Systems, Server and Desktop Hardware, and Hardware and Application Virtualization
• Citrix Certification desired
• Obtain and complete LMS training plan specific to assigned responsibility
• Meet Vendor Credentialing requirements necessary to gain VMS client site access
• Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint
• Experience with HCM or equivalent ERP product and productivity software is desired
• Minimum of a High School Degree required
• Bachelor’s degree preferred
• 2-5 years of experience
• Position must have full access to Varian client sites to perform essential functions.

Desirables

• Citrix Certification
• ERP product experience

What the job involves

• Provide remote support for external customers via telephone, email, or chat sessions
• Diagnose, troubleshoot, repair, and debug complex systems, software, and network/wireless issues
• Resolve customer concerns related to installation, operation, and maintenance of product applications or compatibility matters