Remoteville

Remote Technical Account Manager Job in NAMER Automattic

Technical Account Manager Automattic
$73000 - $130000
Account ManagementConflict ResolutionCustomer InteractionLaunchesProject ManagementRisk ManagementTAMWeb TechnologiesWordpress
NAMER
4075+ employees
B2BSaaSeCommerceMedia


Role


Who you are

  • Project management skills and a proactive working style are essential.
  • Experience in customer engagement and maintaining long-term relationships is required.
  • Solid understanding of web technologies including WordPress is necessary.
  • Ability to create structured processes in ambiguous environments and influence customer outcomes.

Desirables

  • Conflict Resolution
  • Customer Service Oriented
  • Analytical Skills



What the job involves

  • Directly interact with a diverse group of news publishers to facilitate their transition to Newspack by WordPress.
  • Troubleshoot technical issues and optimize publishers' usage of content management features.
  • Collaborate with product engineers to enhance the Newspack platform based on customer feedback and real-world application.
  • Establish and nurture lasting customer relationships focused on maximizing the value of our products.

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Company


Company mission

Automattic is a leading technology company known for creating a suite of products that facilitate online publishing and e-commerce, including WordPress.com, WooCommerce, and Jetpack. Committed to making the web a better place, Automattic operates as a distributed organization with a diverse workforce, empowering users globally to succeed online through innovative technology solutions.




Company benefits

  • International work environment
  • Opportunity for growth and professional development
  • Diverse and inclusive atmosphere



Company values

  • Innovation
  • Customer Success
  • Diversity
  • Collaboration



Company HQ

San Francisco
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