RemotevilleRemote Technical Account Manager Job in NAMER Automattic
Technical Account Manager Automattic
$73000 - $130000
Account ManagementConflict ResolutionCustomer InteractionLaunchesProject ManagementRisk ManagementTAMWeb TechnologiesWordpress
NAMER
4075+ employees
B2BSaaSeCommerceMedia
Role
Who you are
- Project management skills and a proactive working style are essential.
- Experience in customer engagement and maintaining long-term relationships is required.
- Solid understanding of web technologies including WordPress is necessary.
- Ability to create structured processes in ambiguous environments and influence customer outcomes.
Desirables
- Conflict Resolution
- Customer Service Oriented
- Analytical Skills
What the job involves
- Directly interact with a diverse group of news publishers to facilitate their transition to Newspack by WordPress.
- Troubleshoot technical issues and optimize publishers' usage of content management features.
- Collaborate with product engineers to enhance the Newspack platform based on customer feedback and real-world application.
- Establish and nurture lasting customer relationships focused on maximizing the value of our products.
Company
Company mission
Automattic is a leading technology company known for creating a suite of products that facilitate online publishing and e-commerce, including WordPress.com, WooCommerce, and Jetpack. Committed to making the web a better place, Automattic operates as a distributed organization with a diverse workforce, empowering users globally to succeed online through innovative technology solutions.Company benefits
- International work environment
- Opportunity for growth and professional development
- Diverse and inclusive atmosphere
Company values
- Innovation
- Customer Success
- Diversity
- Collaboration