Remoteville

Remote Technical Account Manager Job in United States Glia

Technical Account Manager Glia
Account ManagementAnalytical SkillsBuild Strong RelationshipsCustomer SuccessRoot CauseRoot Cause AnalysisTechnical SupportTroubleshooting
Mid-level (3-4 years) - 
United States


Unified Interaction Management: Redefine How You Interact
with Customers. We're hiring! Head to Glia.com/jobs
380+ employees
SaaSCustomer serviceArtificial IntelligenceProductivity


Role


Who you are

  • 3+ years of experience in technical consulting or account management roles.
  • Bachelor’s degree in a relevant field required.
  • Strong understanding of software and front-end development.
  • Proven problem-solving skills with ability to prioritize effectively.
  • Excellent communication skills able to articulate technical concepts to non-technical audiences.

Desirables

  • Jira
  • QuickSight
  • Salesforce
  • Web Technologies
  • Mobile Technologies
  • SIP and Media Streaming


What the job involves

  • Collaborate with Customer Success Managers and Solutions Architects to align priorities and achieve customer goals.
  • Assist with technical issues including outage management root cause analysis and complex problem resolution.
  • Develop a deep understanding of customer technical environments and build strong IT relationships to extend Glia's solutions.
  • Contribute to product and process improvements by identifying customer feedback and enhancement opportunities.

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Company


Company mission

Glia is revolutionizing customer interactions through Unified Interaction Management with its ChannelLess™ platform, enhancing communication through seamless integration of call centers, digital interfaces, web, and AI automation. Our mission is to empower businesses to provide exceptional customer experiences by effectively combining human capabilities with advanced technology.



Company benefits

  • Opportunity to work with leading technologies
  • Role critical to client success and satisfaction
  • Continuous professional growth and development


Company values

  • Innovation
  • Customer Focus
  • Collaboration
  • Simplicity


Company HQ

New York
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