How Remoteville checks and expires listings
Technical Account Manager
Skills
Account ManagementAnalytical SkillsBuild Strong RelationshipsCustomer SuccessRoot CauseRoot Cause AnalysisTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of experience in technical consulting or account management roles.
- Bachelor’s degree in a relevant field required.
- Strong understanding of software and front-end development.
- Proven problem-solving skills with ability to prioritize effectively.
- Excellent communication skills able to articulate technical concepts to non-technical audiences.
Nice to have
- Jira
- QuickSight
- Salesforce
- Web Technologies
- Mobile Technologies
- SIP and Media Streaming
Day to day
- Collaborate with Customer Success Managers and Solutions Architects to align priorities and achieve customer goals.
- Assist with technical issues including outage management root cause analysis and complex problem resolution.
- Develop a deep understanding of customer technical environments and build strong IT relationships to extend Glia's solutions.
- Contribute to product and process improvements by identifying customer feedback and enhancement opportunities.