Technical Account Manager
Skills
Account ManagementAnalytical SkillsBuild Strong RelationshipsCustomer SuccessRoot CauseRoot Cause AnalysisTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of experience in technical consulting or account management roles.
- Bachelor’s degree in a relevant field required.
- Strong understanding of software and front-end development.
- Proven problem-solving skills with ability to prioritize effectively.
- Excellent communication skills able to articulate technical concepts to non-technical audiences.
Nice to have
- Jira
- QuickSight
- Salesforce
- Web Technologies
- Mobile Technologies
- SIP and Media Streaming
Day to day
- Collaborate with Customer Success Managers and Solutions Architects to align priorities and achieve customer goals.
- Assist with technical issues including outage management root cause analysis and complex problem resolution.
- Develop a deep understanding of customer technical environments and build strong IT relationships to extend Glia's solutions.
- Contribute to product and process improvements by identifying customer feedback and enhancement opportunities.