RemotevilleRemote Technical Account Manager Job in Texas, United States LexisNexis Risk Solutions
Technical Account Manager LexisNexis Risk Solutions
$ -
ConfluenceConsultative ApproachCustomer AdvocacyCustomer ContactCustomer SupportJiraSalesforce.ComTechnical RequirementsTechnical ResearchTechnical Support
Junior (1-2 years) - Mid-level (3-4 years)
TexasUnited States
9160+ employees
Security
Open for applications
Role
Who you are
- Ability to solve complex technical issues with in-depth research and analysis.
- Experience in technical support or customer advocacy roles preferred.
- Strong communication and interpersonal skills to manage customer relationships effectively.
- Familiarity with CRM Systems like Salesforce Jira and Confluence.
Desirables
- RDBMS
- Unix
- Networking
- XML
- MS Office
What the job involves
- Serve as the first point of contact for assigned clients.
- Troubleshoot and optimize client use of LexisNexis solutions.
- Identify and advocate for enhancements to better serve clients.
- Lead critical support escalations involving multiple teams.
Company
Company mission
At LexisNexis Risk Solutions, we believe in using data for good to solve problems and make a positive impact on people, industry, and society. We deliver enhanced value to our customers by leveraging the power of insight through data, advanced analytics, and innovative technologies to help them solve problems, make better decisions, and improve operations.Company benefits
- Opportunity for career growth
- Flexible work environment
Company values
- Positive Impact
- Enhanced Value
- Innovation
- Clarity