Technical Account Manager
Skills
ConfluenceConsultative ApproachCustomer AdvocacyCustomer ContactCustomer SupportJiraSalesforce.Com
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Ability to solve complex technical issues with in-depth research and analysis.
- Experience in technical support or customer advocacy roles preferred.
- Strong communication and interpersonal skills to manage customer relationships effectively.
- Familiarity with CRM Systems like Salesforce Jira and Confluence.
Nice to have
- RDBMS
- Unix
- Networking
- XML
- MS Office
Day to day
- Serve as the first point of contact for assigned clients.
- Troubleshoot and optimize client use of LexisNexis solutions.
- Identify and advocate for enhancements to better serve clients.
- Lead critical support escalations involving multiple teams.