Technical Account Manager
Skills
Computer ScienceAccount ManagementCustomer ExperienceCustomer Relationship ManagementTechnical RequirementsTechnical SupportTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Day to day
- Serve as the main point of contact for our clients developing and maintaining long-term business relationships
- Understand clients' technical requirements and objectives and provide solutions and recommendations accordingly
- Serve as the single point of contact for troubleshooting and support follow-up and timely resolution of support cases configuration review and project related requirements
- Collaborate with cross-functional teams to ensure smooth implementation and integration of our products and services
- Liaise directly with Product Engineering for escalated issues
- Support case ownership to identify common issues for broader resolution (eg. training product enhancements etc.)
- Assist with developing minor enhancements to enable the customer experience as needed
- Conduct regular check-ins with clients to evaluate their satisfaction and identify opportunities for improvement
- Stay up-to-date with industry trends technologies and best practices to provide valuable insights and solutions to clients
- Prepare and present reports and progress updates to internal stakeholders and clients as needed