Technical Account Manager

Day to day

• Serve as the main point of contact for our clients developing and maintaining long-term business relationships
• Understand clients' technical requirements and objectives and provide solutions and recommendations accordingly
• Serve as the single point of contact for troubleshooting and support follow-up and timely resolution of support cases configuration review and project related requirements
• Collaborate with cross-functional teams to ensure smooth implementation and integration of our products and services
• Liaise directly with Product Engineering for escalated issues
• Support case ownership to identify common issues for broader resolution (eg. training product enhancements etc.)
• Assist with developing minor enhancements to enable the customer experience as needed
• Conduct regular check-ins with clients to evaluate their satisfaction and identify opportunities for improvement
• Stay up-to-date with industry trends technologies and best practices to provide valuable insights and solutions to clients
• Prepare and present reports and progress updates to internal stakeholders and clients as needed