RRemoteville
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Technical Account Manager

Skills
Account ManagementCustomer InteractionCustomer SatisfactionCustomer SupportTAMTechnical AdvisoryTechnical Reviews
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in a relevant field and 4+ years of experience in technical account management or senior support role.
  • Strong technical background in compensation data HCM systems APIs SFTPs and SSO.
  • Exceptional communication skills with the ability to explain complex technical concepts to non-technical audiences.
  • Proven ability to manage multiple accounts and prioritize tasks effectively.

Nice to have

  • CRM knowledge
  • Excel expertise
  • Tableau knowledge

Day to day

  • Serve as a trusted technical advisor and advocate for customers.
  • Build and maintain strong relationships with key stakeholders.
  • Provide expert guidance on product capabilities and troubleshoot technical issues.
  • Assist in developing customer training programs and conduct technical reviews.
  • Collaborate with sales and customer success teams to identify upsell and cross-sell opportunities.