Remote Technical Account Manager Job in United States Payscale

Who you are

• Bachelor’s degree in a relevant field and 4+ years of experience in technical account management or senior support role.
• Strong technical background in compensation data HCM systems APIs SFTPs and SSO.
• Exceptional communication skills with the ability to explain complex technical concepts to non-technical audiences.
• Proven ability to manage multiple accounts and prioritize tasks effectively.

Desirables

• CRM knowledge
• Excel expertise
• Tableau knowledge

What the job involves

• Serve as a trusted technical advisor and advocate for customers.
• Build and maintain strong relationships with key stakeholders.
• Provide expert guidance on product capabilities and troubleshoot technical issues.
• Assist in developing customer training programs and conduct technical reviews.
• Collaborate with sales and customer success teams to identify upsell and cross-sell opportunities.