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Technical Customer Care Specialist II
Skills
Analytical SkillsCustomer BaseCustomer Relationship ManagementDatabasesGEDNeeds AnalysisRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or GED with 3 years related experience
- Or any level degree certification beyond HS diploma or GED in a related discipline with up to 1 year experience
- Or 5 years related experience
- Ability to work flexible hours and any assigned shift
- Ability to work independently and as part of a team
- Strong problem-solving capabilities
- Strong technical troubleshooting skills
- Excellent verbal and written communication skills
- Strong interpersonal skills and attention to detail
- Authorization to work in the United States without sponsorship
Nice to have
- Dependable
- Reliable
- Analytical
- Detail-oriented
- Customer-focused
- Adaptable
Day to day
- Handle incoming technical support requests escalated from front-line teams and provide responsive customer care for an assigned product area.
- Respond to customer inquiries by phone or online, investigate issues, and determine whether problems stem from hardware software or user access.
- Document cases status and resolutions follow up with customers and collaborate with technical experts management and cross-functional teams to maintain high satisfaction.